Skip to main content

How do I check the status of my order?

After you place an order and it has been processed, you will receive a confirmation email which contains your order number and tracking number.

What is your return and exchange policy?

Products offered on this website are made-to-order items, therefore we are unable to accept returns or process exchanges. If you believe your order was produced incorrectly, please contact us within 30 days of receipt. If it is determined there is a material or manufacturing defect with your order, we will replace your order or issue a refund.

Can I change my delivery address?

We do our best to ship orders quickly. Depending on the order status, you may be able to change your delivery address. Contact Customer Service for assistance.

Can I cancel my order after it is placed?

You can request a cancellation depending on the status of items in the order. Contact Customer Service for assistance.

Can I update my product selection after placing my order?

Depending on the order status, you may be able to change your order details. Contact Customer Service for assistance.

What if my item arrives damaged or defective?

We strive to provide the highest product quality. Contact Customer Service and we will determine if a return, refund or replacement is needed.

What is the lead time of my order?

Products will be produced at the end of the booking, please allow production and transit time of 3-4 weeks.